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Hospital Policies

Payment Policy

We require full payment at the time of service. We accept Visa, MasterCard, Interac debit, cash, e-transfers at (autodeposit) and financing through iFinance. 

Deposit Policy

Deposits are required upon intake for for hospitalized patients, walk in appointments, and for some procedures as well as for emergency services. Deposit amounts are applied towards services rendered. The remaining balance will be collected upon patient discharge


We request at least 48 hours notice for surgery appointment changes or cancellations. Clients who no show or cancel last mintue two or more times are required to pay a deposit to book appointments. 

Leash Policy

For the safety of you and your pet, we require all cats & dogs to be leashed or securely confined in a pet carrier prior to entering the clinic.

Spare leashes and kennels are available to borrow at the front desk. 


Drop Off Appointments

For your convenience, 'drop-off' appointments are available. A health questionnaire must be filled out prior to drop off. Click here to complete the form online.

Out of Town Clients

We invite your animal to stay with us before or after their appointment to give you time to run errands and attend any other appointments around town. 

Surgery patients are welcome to stay the night before and/or after surgery free of charge.


Overnight Policy

We are fully staffed during regular business hours and have a dedicated team providing care for all of our hospitalized patients. We do not have staff on site outside of regular business hours.


Patients requiring intensive overnight care and monitoring may be referred to another hospital.


Patients who are not requiring critical monitoring and care overnight may be hospitalized with us, however, pets who remain in hospital overnight will NOT necessarily be monitored.

Paperwork Policy

A surgery consent form must be completed by the patient's owner before surgery. Consent forms are available at the front desk upon intake as well as on this site under the tab labeled "Forms".

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