To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. We make a sincere attempt to see each client on time.
Emergency cases always receive top priority. For this reason, the occasional appointment delay may occur. We appreciate your patience and understanding during these rare occurrences.
We request at least 24 hours notice for surgery cancellations. Frequent last minute cancellations and no showing appointments may result in restricted and alternative appointment scheduling options such as deposit requirements, drop offs only and/or walk-in only appointment types.
Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other animals. Therefore, for the safety of you and your pet, we require all cats & dogs to be leashed or securely confined in a pet carrier prior to entering the clinic.
Spare leashes and kennels are available to borrow at the front desk.
Drop Off Appointments
For your convenience, 'drop-off' appointments are available. We request that 'drop off' patients arrive in the morning to give our doctors adequate time to examine, diagnose and/or treat medically.
A general health questionnaire must be filled out at intake or online prior to drop off. Please plan accordingly.
Out of Town Clients
If you are an out of town resident, we will happily arrange for your animal to stay with us a few hours before or after their appointment to give you time to run errands and attend any other appointments around town.
Similarly, surgery patients are welcome to stay the night before and/or the night after surgery to accommodate long commutes.
We are fully staffed during regular business hours and have a dedicated team providing care for all of our hospitalized patients. We do not have staff on site outside of regular business hours.
Patients requiring intensive overnight care and monitoring may be referred to another hospital which can provide 24 hour emergency care.
Patients who are not requiring critical monitoring and care overnight may be hospitalized with us, however, pets who remain in hospital overnight will NOT necessarily be monitored.
A surgery consent form must be completed by the patient's owner before surgery. Consent forms are available at the front desk upon intake/drop off as well as on this site under the tab labeled "Forms".
We require full payment at the time that services are rendered.
We accept Visa, MasterCard, Interac debit, cash, cheques, e-transfers and PayBright financing. Alternative payment options may be available upon request. Please call us for more information.
Deposits may be requested upon intake for certain types of appointments/procedures and for after hours emergency services. Deposit amounts are applied towards services rendered. The remaining balance will be collected upon patient discharge.